Terms

Privacy Policy – Opus Hair Design

Who we are:
Opus Hair Design is registered in England and Wales with company number 09175628 and has its registered office at:

Opus Hair Design
2a Castle Place
Trowbridge
BA14 8AL

Opus Hair Design is VAT registered with VAT number 195874839.

In this privacy policy references to ‘we’ or ‘us’ refer to Opus Hair Design. This policy will explain what information we collect about you and how we use it.

The information we collect and how:

At Opus Hair Design we take privacy seriously and only use the information we collect to provide our services.

We do not share or sell the information; we collect solely for the purpose of providing the best possible service for our clients. At any time, you may request a copy of the information we have on recorded about you.

You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 5 years.

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details.

We will never obtain information about you indirectly from sources outside our business.

We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are.

Appointment confirmations and reminders:
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

Appointment ratings and reviews:
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.

Loyalty:
We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.

Marketing:
Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.

Data processors and data locations:
We use a software provider within our business to provide the services listed above. This software provider stores and processes data in a location outside our business premise. For details of this location please contact us at salon@opushairdesign.co.uk to:

• Request a discussion about our Privacy Policy.
• Request information we have stored about you.
• Request we remove all identifying information about you.
• Make a complaint.